摘要：Do you know your customers precisely? Do you document the voice of your customers correctly? Is your process capable of meeting your customer requirements? Have your nonconformities been near to the ground? World-class organizations are these questions of their enterprise and implement active programs to drive process capability throughout the organization and share the results internally through higher efficiency and with their customers through higher quality products and services. Achieve the DMAIC approach for your quality improvement programs in educational systems. Through this paper, some fundamental concept on educational quality control system delivered, DMAIC approach described and customized for Islamic Azad (IA) University, Tehran South Branch which could help university managers to provide more problems solving climate in their universities through using a never ending continuous improvement cycle. This approach could be applied to other universities to help devise creative and imaginative solutions to present problems and could help researchers to spot opportunities that might otherwise miss.
关键词：Voice of customer; Quality management system; Problem solving tools; DMAIC; Six Sigma
