出版社：University Business Academy - Faculty of Economics and Engineering Management, Novi Sad, Serbia
摘要：Business operations of any organization rest on material and human resources. Human resources are the drivers of all activities and business success largely depends on them. Only satisfied employees can achieve the required level of efficiency and effectiveness at work. Preschool institutions provide education to children at least six months prior to starting elementary school. Educators; along with other staff members in preschool institutions; determine the quality of services. The research study described in this paper was conducted in the Belgrade municipalities of Zemun; Čukarica and Voždovac; on a sample of 174 employees in preschools institutions. Research results for the observed sample showed significant differences among respondents with different educational attainment levels; which points to the fact that different educational attainment levels trigger differences in individual satisfaction levels. Obviously; management of pre-school institutions should organize work and business processes in accordance with the Law on Preschool Education; while at the same time finding mechanisms which can improve internal relations in terms of increased employee satisfaction.
