摘要：Library websites are a crucial asset to the students, faculty, and staff at the colleges. Website developers are in charge of creating usable, useful and satisfactory products for their target audiences. However, design problems can cause failure in task completion, can delay task completion, and can cause user dissatisfaction with the product. User Experience (UX) research plays a significant role in the successful delivery of services and user satisfaction of libraries’ online services. The goal of this study was to apply a UX approach to determine the issues international students (N=6) face when visiting a Midwestern college’s library website. This study used a mixed methods approach to make the evaluation more reliable. It evaluates three dimensions of UX, which include effectiveness, efficiency, and user satisfaction. The results indicate that complexity in design increases the task completion time and leads users to quit. The labeling with a jargon such as “Inter-Library Loan” was difficult for users to understand. The satisfaction level of the users was found at the F level, which indicates that the participants were never satisfied with the product. Additionally, the advanced search capability is suggested to increase the success of the library’s online services.
关键词：User Experience; UX; library; web services; design; usability; user interface; UI
