摘要：This paper examines customers’ concerns with cyber security at their financialinstitutions. We use a survey to poll a variety of people of different ages, who use different typesand/or sizes of financial institutions. We examine their general concerns with their financialinstitution’s cyber security. We also ask questions specific to customer usage of mobileapplications and internet based applications. We find that the age of the customer is related to theamount of concern that they have, with the youngest age group having the least amount ofconcern and the oldest age group having the greatest level of concern. We also find thatcustomers who use small community based banks have fewer concerns with using mobile andinternet based applications than those that use banks with nationwide locations.
关键词：Cyber Security; Banks; Customer Concerns; Age; Mobile Applications
