摘要：Insurance company ratings, price, and complaint indices are important facets of theautomobile insurance marketplace. The purpose of this study is to analyze the impact of A.M.Best auto insurance ratings on car insurance price and customer complaints. The data source forthis study is the Texas Department of Insurance (TDI) website with a focus on the largest 10counties in West Texas with a focus on the cities of Amarillo, Abilene, El Paso, Lubbock,Midland, Odessa, and San Angelo. The data compiled by TDI includes company names, annualsample rates, A.M. Best company ratings, complaint index, and pricing information. The results,from this manuscript, provide evidence supporting the notion insurance ratings matter, withrespect to both price and complaint indices. Not surprising, A++ companies with the highestrating correspond with the highest statistical price. A+ companies appear to offer the best valuewith second highest rating at the lowest price across the five study ratings classifications. A++and A+ ratings have a complaint index that is significantly lower than alternative ratingclassifications. In the middle, A and A- ratings earn a complaint index rank that is inferior toA++ and A+ yet superior to auto insurance providers with no ratings.
