期刊名称：International Journal of Computer Trends and Technology
电子版ISSN：2231-2803
出版年度：2020
卷号：68
期号：5
页码：66-73
DOI：10.14445/22312803/IJTT-V68I5P114
出版社：Seventh Sense Research Group
摘要：The sustainable development goals (SDGs), which are at the heart of the 2030 Agenda for Sustainable Development, are closely interrelated. The integrated nature of the SDGs has shed new light on the need for integrated service delivery by various governments. An effective egovernment portal needs a system with good integration, interoperability and personalized service delivery. However, most egovernment portals lack integration, interoperability and personalized service delivery. The purpose of this study was to investigate how Web 3.0 and Social Media technologies could be integrated into existing government portals for personalized integrated service delivery to citizens. The study employed design science research to achieve its objectives. The target population consisted of 94 experts involved managing social media and portal services for the Kenyan government national portal (eCitizen). The study established that while most government portals had already incorporated social media, social media was being used mostly for information dissemination and not to offer other services like public participation or transactional services. The study developed a framework made of six components that would guide the integrating web 3.0 and social media technologies within government portals to achieve personalized integrated service delivery.
关键词：Social Media based government; social media and government portal; web personalized services; e-governance and social media.
