首页    期刊浏览 2024年12月23日 星期一
登录注册

文章基本信息

  • 标题:Analisis determinan loyalitas pengunjung di perpustakaan kota x
  • 本地全文:下载
  • 作者:Anis Agustina ; Satrijo Budiwibowo ; Elana Era Yusdita
  • 期刊名称:Jurnal Nusantara Aplikasi Manajemen Bisnis
  • 印刷版ISSN:2549-5291
  • 电子版ISSN:2528-0929
  • 出版年度:2020
  • 卷号:5
  • 期号:2
  • 页码:256-264
  • DOI:10.29407/nusamba.v5i2.14580
  • 出版社:Universitas Nusantara PGRI Kediri
  • 摘要:This study aims to analyze visitor loyalty based on service quality and visitor satisfaction in the Library of City X. The approach of this study is descriptive qualitative. Data collection techniques using observation, interviews and documentation on visitors and library employees. The results show that the loyalty of visitors in Library X is quite good, but the quality of service and satisfaction of visitors is not yet in accordance with the visitors expectation. The Library and Archives Office of City X needs to improve the quality of services and facilities that will make visitors loyal and satisfied.
  • 关键词:Visitor Loyalty; Service Quality; Visitor Satisfaction
国家哲学社会科学文献中心版权所有