期刊名称：International Journal of Computer Science and Network Security
印刷版ISSN：1738-7906
出版年度：2020
卷号：20
期号：10
页码：101-107
DOI：10.22937/IJCSNS.2020.20.10.14
出版社：International Journal of Computer Science and Network Security
摘要：E-government refers to the deliverance of government information and/or services via digital methods. A better user experience can be achieved for people by effectively utilizing internet to handle exchange of information and services,. E-government has opened up a new avenue for enabling effective interaction between the government and the citizens, businesses and other frameworks which are under their supervision. E-government is seen as a gateway to a modernized government which; adapts to the need of time and evolves accordingly to better accommodate the needs of its stakeholders and to perform in a more systematic and efficient manner. User experience and the perception of the consumer plays a vital role in the success of any platform. So, this paper aims to justify how it is a major factor in defining e-government success. Also it will identify the key features necessary for any e-government platform. This paper also establishes a correlation between user convenience and satisfaction and how this impacts the sustainability of an e-government system.
