摘要：The tough regulatory requirements of the Central Bank of Russia, competition with transnational banks and a reduction in the volume of issued loans made it necessary to develop measures aimed to increase the efficiency of a regional commercial bank. In this regard, search for new management methods, implementation of analysis tools and improvement of a financial organization activity are relevant. The article proposes to optimize business the processes of the management system of the regional commercial bank by using lean manufacturing tools. The advantages and usefulness of a value stream map for business processes analysis and optimization are considered and substantiated. The tool was implemented in relation to the business process of the commercial bank «Lending to individuals». The time of operations and interoperation intervals was determined, risk analysis was made, and measures were proposed to improve the process. The economic efficiency of corrective measures was calculated.
