期刊名称：Journal of Public Administration and Governance
电子版ISSN：2161-7104
出版年度：2020
卷号：10
期号：4
页码：37-52
DOI：10.5296/jpag.v10i4.17646
出版社：Macrothink Institute
摘要：Citizen-centric has been a major focus area for professionals, managers and scholars for
nearly three decades because of its profound impact on policy making and service delivery. A
massive number of studies on citizen-centric have been carried out by past scholars which
resulted in a large volume of strategies but there has been little examination of these
strategies in the crisis context. This study aims to produce a citizen-centric model that can be
used during a crisis. There is a need to generalize the strategies that are capable of forming a
universal citizen-centric model during crises. This study is an exploratory analysis of
previous literatures in the context of public administration that has shed light by examining
the indicators of citizen-centric concepts during crisis.
其他摘要：Citizen-centric has been a major focus area for professionals, managers and scholars for nearly three decades because of its profound impact on policy making and service delivery. A massive number of studies on citizen-centric have been carried out by past scholars which resulted in a large volume of strategies but there has been little examination of these strategies in the crisis context. This study aims to produce a citizen-centric model that can be used during a crisis. There is a need to generalize the strategies that are capable of forming a universal citizen-centric model during crises. This study is an exploratory analysis of previous literatures in the context of public administration that has shed light by examining the indicators of citizen-centric concepts during crisis.
关键词：citizen-centric strategies; public administration; crisis
