标题：Analysis of Conversation Competencies in Strategic Alignment between Business Areas (External Control) and Information Technology Areas in a Control Body
摘要：The process of governance in the domain of Information and Communication Technologies (ICT) has been the subject of many studies in recent years, especially as regards the strategic alignment between the business and ICT areas. However, only a handful of those studies focused on studying the relationships that exist between these areas, specifically the conversation competencies that so strongly influence their alignment. This study sought to investigate and analyze the gaps that exist in such conversation competencies, as found in a Brazilian Control Body, according to the perceptions of the officers in the business and ICT areas. The survey tool used here was a questionnaire, sent to all the officers of the Body’s areas, the construction of which was based on the conversation competencies. It was found that there were 28 gaps in the conversation competencies of the Brazilian Control Body that may be developed to improve the alignment of the business and ICT areas. As regards the paths for future work, a recommendation is made for the creation of a research tool that allows the verification of the percentage of alignment that exists between ICT services and the business requirements, as its application.
关键词：ICT governance; conversational competencies; business requirements; strategic alignment ICT governance ; conversational competencies ; business requirements ; strategic alignment
