出版社：Association for Medical Education in Europe (AMEE)
摘要：Trust is the foundation of stable, effective, sustainable healthcare. Unfortunately, trust in healthcare has been eroding over the past several decades. New and emerging healthcare professionals face the daunting tasks to master the competence and empathy necessary to warrant and gain the trust of patients. Healthcare education needs an objective measure to recognize what trust looks and acts like, how to assess its lack, and how to address trust gaps. The ASC-DOC Trust Model provides a dialogical point of reference for healthcare faculty and learners to begin to build trusting relationships that objectively and consistently measures competency in assessing and building trust. For healthcare professionals, the ASC-DOC Trust Model is a functional framework for beginning trust discussions and an actionable means to measure and build trust with patients. The ASC-DOC Trust Model includes six dimensions in the realm of observable trust experiences: Authenticity, Safety, Consistency, Dependability, Ownership, and Competence. This model is applied in a five-step process: (1) Focus on the person; (2) Ask for input and really mean it; (3) Discover and validate current needs; (4) Affirm trust already present; (5) Build trust by facing and addressing current trust needs.
