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文章基本信息

  • 标题:Quality and Performance in Public Administration
  • 本地全文:下载
  • 作者:Cîrnu Doru ; Todorut Amalia Venera ; Banta Victor
  • 期刊名称:Ovidius University Annals: Economic Sciences Series
  • 电子版ISSN:2393-3127
  • 出版年度:2011
  • 卷号:11
  • 期号:1
  • 语种:English
  • 出版社:Ovidius University Press
  • 摘要:The national context in which change and reforming government is synthesized in any government program,based on new principles,which includes the following objectives: Public administration reform,based on increasing local autonomy and the financial and economic;restructure the central and local government,aiming to achieve an effective organizational model of administrative structures,while drastically reducing public expenditure;reducing bureaucracy and streamlining public services. The Prefecture aims to provide citizens,high-quality public services,in accordance with the needs,requirements and expectations,as well as those established by law. Thus,the institution will sustain a strong culture of quality,to ensure continuous improvement of services and to increase its customer satisfaction.
  • 关键词:Prefecture;Management;ISO – QMS;Self-evaluation;Customer
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