期刊名称：Ovidius University Annals: Economic Sciences Series
电子版ISSN：2393-3127
出版年度：2015
卷号：15
期号：2
语种：English
出版社：Ovidius University Press
摘要：In this paper we have chosen to compare, the institutional framework of Consumer Protection on tourism, both in Romania and in France, which, according to the World Tourism Organization analyses, ranks first in the top tourist destinations. It is also analysed the evolution of tourism using several indicators such as the number of tourists and the number of units registered in Romania and France. To highlight how tourist services consumers are protected in these countries, have conducted research among tourists, by applying SERVAQUAL method. The permanent organization of marketing researches among customers represents the basis of the development, improvement and performances expected at the level of each company. Research suggests that the perception of the overall quality of hotel services in both countries is negative.
