期刊名称：Ovidius University Annals: Economic Sciences Series
电子版ISSN：2393-3127
出版年度：2019
卷号：19
期号：1
语种：English
出版社：Ovidius University Press
摘要：One of the biggest challenges of the hotel management is the consumer satisfaction. Qualities of the services with customer satisfaction are key factors in the battle for the customer retention. Assuming that customer satisfaction is essential for the successful development of hotel industry in Romania,and through it the Romanian tourism,in this study we aimed to provide a starting point in an area of great interest.
关键词：satisfaction;tourist;tourist services;hotel industry
