期刊名称：Ovidius University Annals: Economic Sciences Series
电子版ISSN：2393-3127
出版年度：2017
卷号：17
期号：1
语种：English
出版社：Ovidius University Press
摘要：Among the various preocupations of managing an organization total quality management is an comprehensive approach that contributes in the management of the organization which aims to work for the product quality improvement. This paper presents the subject of quality management in an e-commerce context and explains why quality management principles are important for ecommerce business operations and focuse on the strong relationship between TQM and information and communications technology.Quality management practices for e-commerce is relatively a new topic,even this kind of doing business is inherently global. Retailers can sell and consumers can buy products through web pages from anywhere in the world. Consequently,global proliferation and global consumers’ acceptance are important issues to be considered. Therefore,implementation of quality management principles in e-commerce,could be considered an advanced step to ensure continuously global consumers preferences for quality.
