出版社：Center for Quality, Faculty of Engineering, University of Kragujevac, Serbia
摘要：In this paper we consider the problem of analyzing the effectiveness and efficiency of management systems that are relevant, especially in the implementation at the enterprise requirements of ISO 9001, 14001 and others. Research management system based on a systematic approach focused on the disclosure of its integrative qualities (i.e. systemic), on identifying the variety of relationships and mechanisms for these qualities. It allows to identify the causes of the real state of affairs, to explain the successes and failures. An important aspect of a systematic approach to the analysis of the effectiveness and efficiency of production control management is the multiplicity of "stakeholders" interests involved in the production process in the formation of operational goals and ways to achieve them.
