出版社：Center for Quality, Faculty of Engineering, University of Kragujevac, Serbia
摘要：Ensuring the measurement effectiveness of Cost of Quality (COQ) implementations presents steadily a practical managerial problem. Even though there are many approaches to measurement COQ, optimal methods for this purpose in real conditions often depend on confrontation and evaluation of different calculation models. The paper based on a case study describes a procedure for comparison benween so called controllable costs and incurred cos1 of poor quality. Presented sludy confirms assumption of a propitious influence of preventive costs on an overall COQ and a change of structure 0f separate cost of quality items.
关键词：Cost of quality; Assessment approaches; Comparison; Controllable costs; Costs oF non- conformance
