出版社：Center for Quality, Faculty of Engineering, University of Kragujevac, Serbia
摘要：The modern concept of quality management understands construction and implementation of an internal system of organization, respectively ofa system of the quality management (QMS). This means arranging the business system which treats the quality trough all aspects of making the business and by which the organization is directed by the demands of its users. This again comes from the definition itself of the quality as an assembly of all features and characteristics of a product and of the services which satisfy for the best the users needs. In other words, the traditional thought that the quality is defined from "up side", and that it expresses an expert opinion, is the matter of past in all the fields of work and business. The quality must be related 10 users function, respectively to users satisfaction. From this trends are not exempted neither the higher education institutions, since the Bologna model of the higher education organization dedicates an important part to the quality management. Related to that, numerous reports, analyses and discussions, carried out in the framework of actual . reform, show that the important changes of existing state are necessary, in view of the organization and advancement ofhigher education. In the work are assumed the experiences of the international quality standards in higher education instinutions, considering the significant specific particularity of our high education reality. The former can help the more effcient adaptation to the demands of the Bologna process.
关键词：Quality; Universiy; Bologna process; QMS; ISO 9000
