出版社：Center for Quality, Faculty of Engineering, University of Kragujevac, Serbia
摘要：Training is specific service with different goals and target groups. Because that is very difficult to build right model and achieve high level of effectiveness of training. With introducing e-learning becomes more significant its application for e-training, but we not jet now in literature and practice about effectiveness of e-training. In this paper is described model of effectiveness as characteristics of training process quality.
关键词：Training; effectiveness; e-training; conceptual modeling; process approach
