出版社：Center for Quality, Faculty of Engineering, University of Kragujevac, Serbia
摘要：This paper has been developed as a tendency of researchers in the Center for quality-Faculty of mechanical engineering in Podgorica to establish a model for improvement of business processes performances based on quality management system through comparison with top organizational performances characterized by criteria i.e. particularities of the business excellence model. Correlation of principles of the quality management system with QMS principles has been established to that effect. Weight coefficients have been also determined for each principle individually. Thereby key principles were identified, namely priorities in terms of achieving business excellence i.e. areas (principles) were given priorities, that is to say principles that play the biggest part in achieving business excellence. In that way, preconditions were made to define preventive measures of a certain intensity depending on the weight coefficients, with a goal to improve performances of a certified and processmodulated quality management system in direction of achieving top organizational performances.
