出版社：Center for Quality, Faculty of Engineering, University of Kragujevac, Serbia
摘要：The significance of »Integrated quality management« (IQM) model, originating form St.Gallen-model, is reflected in the need for synergic application of new and advanced concepts of management theory and practise. Balanced scorecard (BSC) within IQM model becomes a catalyst of business success for a modern organization by focusing on organizational variables – business strategy, organization structure and corporate culture. BSC is the leading system of performance tracking and strategy implementation, consistent with other management concepts and methods for managing process improvement. Through BSC, IQM processes’ activities correlate with organisation business results. BSC management processes enable integration of all decision-making levels, from institutional via strategic to operative, in the process starting from planing, i.e. formulating and implementation of strategy, to feedback by performance measurement and control.
