出版社：Center for Quality, Faculty of Engineering, University of Kragujevac, Serbia
摘要：Management has a fundamental task to identify and direct primary and specific processes within purchasing function, applying the up-to-date information infrastructure. ISO 9001:2000 defines a process as a number of interrelated or interactive activities transforming inputs and outputs, and the ‘process approach’ as a systematic identification in management processes employed with the organization and particularly – relationships among the processes. To direct a quality management system using process approach, the organization is to determine the map of its general (basic) processes. Primary processes are determined on the grounds of their interrelationship and impact on satisfying customers’ needs. To make a proper choice of general business processes, it is necessary to determine the entire business flow, beginning with the customer demand up to the delivery of products or service provided. In the next step the process model is to be converted into data model which is essential for implementation of the information system enabling automation, monitoring, measuring, inspection, analysis and improvement of key purchase processes. In this paper are given methodology and some results of investigation of development of IS for purchasing process from aspects of quality.
关键词：quality; process; purchasing; modelling; system analysis; software engineering
