出版社：Visoka poslovna škola strukovnih studija, Novi Sad
摘要：The paper offers a concise summary of current problems including the impact of education on (dis)satisfaction of human resources in tourism and hospitality industry.In recent years,many researches have been focused on the phenomena of the relation between level of education and job satisfaction of the employees in tourism organizations as it is well known that employee satisfaction enhance competitiveness and efficiency in business.A current issue was set as the fundamental goal in designing this paper,and the basic parameter of the research is employee satisfaction with business operations and working conditions,or to be more precise,examining the extent of (dis)satisfaction with the given segments depending on the employees' educational level.This paper represents a synthesis of the electronic research,the analysis of available references,as well as the use of descriptive,analytical and synthetic methods,and it will result in a critical analysis and confirmation (denial) of certain hypotheses.
其他摘要：Ovaj rad se na sažet način dotiče aktuelne problematike,a to je snaga dejstva edukacije na (ne)zadovoljstvo humanog kapitala u turističkom i hotelijerskom poslovanju.Poslednjih godina,mnogi teoretičari smatraju da obrazovanje zaposlenih može imati velike
