出版社：Center for Quality, Faculty of Engineering, University of Kragujevac, Serbia
摘要：The article dwells upon the issue of the quality and efficiency of higher education and presents the results of the survey which determines the readiness degree of the University teachers and management to the effective contract introduction. The contractual relationship is to be discussion based and similar to the social contract which is possible only if the upper and lower parts of the University structure will combine their efforts and effectively cooperate. The synthetic and multi-faceted socio-economic character of efficiency makes the development of practice-oriented tools for performance management of the University a burning issue.
关键词：quality; quality of education; quality assurance; sociology of education; customer feedback; internal customer satisfaction assessment
