期刊名称：Dokuz Eylül Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi
印刷版ISSN：1302-504X
电子版ISSN：2147-7973
出版年度：2013
卷号：28
期号：2
语种：English
出版社：Dokuz Eylül University
摘要：One of the increasingly momentous topics in organisation studies is emotional labor. The direction towards which emotional labor affects the job involvement of service workers has also been studied and stated that this direction might change based on the choice of labor behaviour. The concept of "supervisor support" refers to the close, intimate and understanding attitude of the superior to the subordinates. As a result of the study conducted on student affairs office employees of three state universities in the Aegean Region (n=127) a positive significant relationship among three emotional labor behaviour and job involvement was discerned and an increase in parallel with supervisory support was displayed.
其他摘要：Son yıllarda örgüt çalışmalarında dikkati çeken kavramların birisi de "duygusal emek”tir. Duygusal emeğin hizmet çalışanlarının işe bağlılıklarını hangi yönde etkilediği de araştırma konusu olmuştur ve bu yönün duygusal emek davranışlarının seçimine göre
关键词：Emotional Labor;Job Involvement;Supervisor Support
