摘要：A succinct analysis of the world economics,generally,and European,especially permits to observe some undoubted definitive features,as the continuous supply diversification and instauration under the impact of knowledge society,markets globalization,and,most of all,the increase of clients exactingness for the quality of products and services. In this context,we observe that in the Romanian economy too,a very big number of enterprise are in an accelerated process of organized and managerial transformation,of redefine the place and the role which these have on the market and the improvement of offers quality. The quality management system,became today a compulsory component of the firm general management,and for the economic agents which had trade activities on UE market,certification in the quality system is a restriction for go in. At present,needs for quality grow up very much;is considered that the clients satisfaction is not enough anymore,must exceed expectations and promote the concept “ Beyond Costumer Satisfaction”,the offered product must overtake the clients needs,must to fill with enthusiasm . In this condition,for our country’s IMM,improvement and efficient work of the European quality system became the first condition for the survival and development. Starting of this condition,the author propose to analyze the situation of improvement quality systems in IMM sector’s from Romania,comparison with existed situation on the European plan,reasons which generated this situation and formulated action directions for Romanian’s IMM integrate oneself in this general tendency existed on the international plan,of the competitively growth about guarantee products,services and working quality.
