期刊名称：Ömer Halisdemir Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi
电子版ISSN：2564-6931
出版年度：2016
卷号：9
期号：1
DOI：10.25287/ohuiibf.211602
语种：English
出版社：Ömer Halisdemir Üniversitesi
摘要：In multi-cultural environments,in order to communicate and interact with poeple from different cultures,it is necessary to learn the concept of cultural intelligence and become competent in this respect. Cultural intelligence,which is developed through perception,understanding and interpretation of cultural awareness,is the golden key to success in multi-cultural environments. Moreover,cultural intelligence is a concept that increases and improves inter-cultural sensitivity. This study aims at determining cultural intelligence levels of the employees at hospitality businesses and examining the existence of a relationship between cultural intelligence and inter-cultural sensitivity. As the research methodology survey method is chosen. The research universe consists of the hotels with municipality certificate and the hotels with tourism operation licence located at the Edremit Bay. 617 employees working in these hotels were reached through convenience sampling and the surveys were conducted with face to face interviews. The data reached were analyzed through statistical methods. According to the research results,the hospitality business employees’ opinions concerning the cognitive and behavioral dimensions among the sub-dimensions of cultural intelligence show statistically significant difference as for their age,term of employment and positions. Statistically significant relationships were determined among the sub-dimensions of cultural intelligence; namely cognitive dimension,behavioral dimension,metacognitive dimension,motivational dimension,and inter-cultural sensitivity dimensions;namely responsibility in cultural communication dimension,respect to inter-cultural differences dimension,self confidence in interection dimension. It was determined that cultural intelligence of the employees increases their intercultural sensitivity.
其他摘要：Çok kültürlü ortamlarda çalışanların farklı kültürlerden gelen insanlarla iletişim kurması,etkileşime geçmesi için kültürel zekâ olgusunun öğrenilmesi ve yeteneğinin kazanılması gerekmektedir. Kültürel farkındalığın algılanması,anlaşılması,yorumlanmasıyla
