期刊名称：Petroleum-Gas University of Ploiesti Bulletin : Economic Sciences Series
印刷版ISSN：2284-8576
电子版ISSN：2247-8582
出版年度：2007
期号：1
语种：English
出版社：Petroleum-Gas University of Ploiesti
摘要：The paper presents the methodology used by one of the biggest commercial vehicle manufacturers in the world in order to increase the managerial and economic performance of the workshops network as a global action to improve level of service offered through its after sales network,brand image and market share.
其他摘要：Acest articol prezintă metodologia utilizată de către unul dintre cei mai mari producători mondiali de vehicule comerciale, în vederea creşterii performanţelor manageriale şi economice ale reţelei de centre de vânzare şi service, ca o acţiune globală pent
关键词：vehicle manufacturer after sales network;performance assessment
