期刊名称：Petroleum-Gas University of Ploiesti Bulletin : Economic Sciences Series
印刷版ISSN：2284-8576
电子版ISSN：2247-8582
出版年度：2007
期号：4
语种：English
出版社：Petroleum-Gas University of Ploiesti
摘要：The paper presents,beside several general considerations about the after sales network of a vehicle manufacturer,a methodology–as a management instrument–used to analyze the service activities performance.Based on a reliable set of key performance indicators,this instrument can be used to identify critical areas of service activity and to make comparisons between different service activity providers.
其他摘要：Acest articol prezintă, în afara unor consideraţii generale despre reţeaua post-vânzare a unui producător de vehicule, o metodologie – ca instrumenat managerial – folosită pentru a analiza performanţa activităţilor de service. Bazându-se pe un set esenţia
关键词：after sales network;performance assessment;service activity;spare parts activity
