出版社：GIGAPP. Grupo de Investigación en Gobierno, Administración y Políticas Públicas
摘要：The creation of the Unified Health System (SUS) in Brazil in 1988 represented advances from standpoint of care guarantees, systemic organization and decentralization of the unified management; however, with fragile performance governance. The New Public Management has demanded from health managers efforts to monitor results, control and accountability. This study involved 220 managers and professionals (stakeholders) in capturing and validating relevant dimensions and performance indicators in the SUS context. Inferential analysis validated macrodimensions and indicators. In addition, 195 specialists and professionals (stakeholders) were involved, as well as 506 users for the cross-cultural translation and validation of the Servqual scale constructs for the SUS context.
关键词：Governance; Evaluation of Processes and Results; Health Assessment; Indicators and Basic Data;
Monitoring
