摘要：In order to meet the diversified consumption needs of urban residents, many new urban express terminal distribution service models have emerged, from the traditional “door to door” service to the current service station and smart cabinets and other service modes coexist. The diversification of urban express delivery service models can not only bring customers a better consumer experience, but also help to further improve the consumption level of urban residents. Through qualitative comparison and analysis of existing urban express terminal distribution service models, this paper can provide a reference for e-commerce companies and logistics companies to choose the urban express terminal distribution service models suitable for their own development. Improving the current status of urban express delivery services will help resolve the contradiction between customer experience demands and enterprises, bring economic benefits to enterprises, and also help improve urban transportation and bring social benefits.
其他摘要：In order to meet the diversified consumption needs of urban residents, many new urban express terminal distribution service models have emerged, from the traditional “door to door” service to the current service station and smart cabinets and other service modes coexist. The diversification of urban express delivery service models can not only bring customers a better consumer experience, but also help to further improve the consumption level of urban residents. Through qualitative comparison and analysis of existing urban express terminal distribution service models, this paper can provide a reference for e-commerce companies and logistics companies to choose the urban express terminal distribution service models suitable for their own development. Improving the current status of urban express delivery services will help resolve the contradiction between customer experience demands and enterprises, bring economic benefits to enterprises, and also help improve urban transportation and bring social benefits.
