摘要：Purpose – The main objective of this article is to propose the use of a model developed by Matturo and Silva (2010) to capture knowledge in software projects based on the lessons learned. Design/methodology/approach – We carried out a qualitative research from a descriptive perspective through a single case study applied to an Enterprise Information Technology company. The company is a leader in market solutions to support customer experience management. For the data collection process, we used systematic literature review, document analysis and semi-structured interviews. Findings – The results supported project managers to better understand the storage and use of information from lessons learned in dimensioning the use of human resources and to support the estimation of new project activities. In addition, the results showed the organization's disregard for not giving due importance to the information and knowledge generated during the life cycle of a project. Research, Practical & Social implications – The model allows companies to obtain new knowledge or consult existing knowledge throughout the life cycle of projects and to support project managers in the process of estimating activities and preparing budgets with greater precision, using the information from lessons learned as a support. acquired in the completed projects. Originality/value – The lack of information in the initial scope of the project and in the definition of activities in the human resource allocation process hinder the duration of the project's development activities, directly resulting in inaccurate estimates. As a result, this scenario contributes to the increased risk of deviations in terms and / or costs of software projects.
