期刊名称：Journal of Theoretical and Applied Information Technology
印刷版ISSN：1992-8645
电子版ISSN：1817-3195
出版年度：2020
卷号：98
期号：14
页码：2732-2743
出版社：Journal of Theoretical and Applied
摘要：In Nigeria, candidates for electronic examinations have expressed negative opinions about the system resulting from fear or unfamiliarity with the assessment technology, and a lack of knowledge about the methods of e-assessments. This paper aims to investigate the factors determining user satisfaction with a summative e-assessment system in Nigeria from the examinees' point of view, and to address the challenges and problems faced during the e-assessment. Therefore, the research adopts a qualitative approach (by interview) to provide a further understanding of the main factors which affect user satisfaction with e-assessment. Secondly, to map those identified issues with a corresponding objective and subjective aspects of satisfaction. As a result, this could set the stage right for future studies on resolving issues and enhancing the e-assessment satisfaction. This study showed that the satisfaction of examinees with e-assessment would be influence by service quality, system quality, and user's computer experience. In contrast, information quality was found to be an insignificant determinant of user satisfaction with summative e-assessment. Past studies mostly address the relationship between these factors and user satisfaction quantitatively. This study reveals that Information System Success Model is the most suited underlying theory that could fit the case of e-assessment satisfaction.
