期刊名称：Journal of Theoretical and Applied Information Technology
印刷版ISSN：1992-8645
电子版ISSN：1817-3195
出版年度：2020
卷号：98
期号：17
页码：3584-3594
出版社：Journal of Theoretical and Applied
摘要：The rapid development of information technology has encouraged the banking industry to innovate in serving its customers. One of the most phenomenal technology service facilities is m-banking. This could be seen from the use of mobile banking is steeply increasing in recent years since almost every bank offers mobile banking services. In response to this fact, this study aims at examining the influence of trust, perceived benefits and perceived ease upon attitudes and intention of customers to use mobile banking. This study used technological acceptance model (TAM) with trust. The collection of data was conducted through a survey-based empirical study of 150 of respondents using convenience sampling. The result of study shows that attitude highly influences the intention to use mobile banking and attitude, as mediation, is influenced by perceived benefits, ease and trust.
