期刊名称：Journal of Theoretical and Applied Information Technology
印刷版ISSN：1992-8645
电子版ISSN：1817-3195
出版年度：2020
卷号：98
期号：18
页码：3815-3824
出版社：Journal of Theoretical and Applied
摘要：Offshore software maintenance outsourcing (OSMO) is a Global Software Engineering (GSE) paradigm for maintaining high-quality software at very low cost in low-paid countries. From high-paid countries, the client organization contracts out whole software or part of the software maintenance to low-paid countries intending to save money. The main objective of this study is to identify important factors for a client when deciding about the selection of suitable vendors for OSMO. The identification of these factors will make the decision-making process easier for a client to select an appropriate vendor. This paper not only identifies critical factors which are important for OSMO clients but also identifies elements of a process like roles, work product, method and tools in the OSMO context. These elements will help and guide us towards the decision-making process. The research method used to conduct this study is systematic literature review (SLR). The studies included in the SLR were published in the year 2006 to the year 2019. Out of 47 studies, 18 were concerned with the designed research questions. The SLR found 13 critical factors, 13 assessment activities, roles, guidelines, work products, and tools related to the questions. Client organizations can use this information in the decision-making process to select a suitable vendor for successful OSMO.
关键词：Offshore software;Maintenance outsourcing;Critical factors;Decision-Making;Systematic Literature Review;Vendor selection
