摘要：Colleges across the world have increased the representation of international students. This increase is associated with a desire to globalize, while others see international student growth as an opportunity for additional revenue, with some past research labeling these students the “cash cow." The services offered to these students has been called into question and little research has been dedicated to the supports that institutions offer. Some institutions have sought to centralize the supports they give students through the development of a center dedicated to international students, that is led by a director or manager. Our study focuses on the role and empowerment of these international center leaders. We utilized a multi-institution case study approach, guided by the empowerment framework. Findings include international center directors reporting their sense of empowerment is founded in their desire to serve, sense of autonomy and the sense of meaning they find engaging in the work.
关键词：case study; empowerment; international students; midlevel staff
