期刊名称：Knowledge Management & E-Learning : an International Journal
电子版ISSN：2073-7904
出版年度：2020
卷号：12
期号：4
页码：521-535
DOI：10.34105/j.kmel.2020.12.029
出版社：Hong Kong Bao Long Accounting & Secretarial Limited
摘要：Patient journey mapping represents a new way of reasoning about continuity of care, reducing wait times and improving patient safety. Patient journey mapping allows users such as health professionals, patients and policy makers to identify technologies that can be used to support patient care. Patient journey maps allow one to visualize a patient’s journey and at the same time understand, where gaps in patient care exist. In this paper we discuss a novel approach to patient journey mapping for supporting reasoning and decision making about how technological tools could be integrated into a patient’s health journey. The approach allows for reasoning surrounding technologies in the patent’s digital ecosystem.
