摘要：This research was carried out due to the development of current Event Organizer business that has entered the hotel services market, especially in Medan City. This makes hotel industries compete to offer the best and various services quality. This study was carried out to find out how service quality influences fulfillment and Dependability of Event Organizer service providers who use hotel services. The population in this study was the Event Organizer in Medan. Using Slovin technique, samples of 40 respondents were obtained. The method used in this research was quantitative descriptive. Data that had fulfilled the validity and reliability criteria then were analyzed through Path analysis which showed the results that the service quality had a significant influence on Dependability. Service quality has a significant influence on fulfillment and fulfillment has a significant influence on Dependability.
其他摘要：This research was carried out due to the development of current Event Organizer business that has entered the hotel services market, especially in Medan City. This makes hotel industries compete to offer the best and various services quality. This study was carried out to find out how service quality influences fulfillment and Dependability of Event Organizer service providers who use hotel services. The population in this study was the Event Organizer in Medan. Using Slovin technique, samples of 40 respondents were obtained. The method used in this research was quantitative descriptive. Data that had fulfilled the validity and reliability criteria then were analyzed through Path analysis which showed the results that the service quality had a significant influence on Dependability. Service quality has a significant influence on fulfillment and fulfillment has a significant influence on Dependability.
