摘要：The quality management is one of the methods to optimize the relation between the products quality and the costs involved. In quality management, the basic principle is that through a moderate increase in costs to prevent defects, ultimately is achieved a substantial decrease in costs due to them and their remedy, finally to obtain not only an increase in products quality, but also a reduction in the costs involved. Starting from an initial level of products and services quality, the quality management aims to ensure continuous improvement of their quality, in terms of mobilizing all human and material resources available, using the balance of quality as a tool. In each company must exist continuous quality improvement programs that take into account the developments registered in the entire world. These include marketing research and the creation of some technical and economic databases to similar products on the market. Also, the companies must establish their own quality standards, which will detail the qualitative long – term objectives.
