期刊名称：European Journal of Psychology Applied to Legal Context
印刷版ISSN：1889-1861
电子版ISSN：1989-4007
出版年度：2017
卷号：9
期号：1
页码：33-40
DOI：10.1016/j.ejpal.2016.06.002
出版社：Sociedad Española de Psicologia Jurídica y Forense
摘要：Workplace violence is present in many work sectors, but in the area of mental health, nurses have a higher risk due to the close relationship they have with users. This study analyzed hostile user statements against nursing professionals of Mental Health Services and Emergency Units in Health Service (MHS) hospitals in Murcia, Spain, and determined the frequency of exposure to the different violent user behaviors. The study was carried out with a sample of 518 nursing professionals from four hospital services: Mental Health, Emergency Units, Medical Hospitalization, and Maternal-and-Child. The nursing staff of Mental Health and Emergency Units was the most exposed to violence. Non-physical violence was more frequent in Emergency Units, whereas physical violence was more frequent in Mental Health. Among the consequences of exposure to non-physical violence are workers’ emotional exhaustion and the presence of psychological distress. Resumen La violencia en el trabajo está presente en muchos sectores laborales, pero en el ámbito de la salud mental los profesionales tienen un mayor riesgo por la estrecha relación que mantienen con los usuarios. El presente estudio analizó las manifestaciones hostiles de los usuarios hacia los profesionales de enfermería de Salud Mental y Urgencias de los hospitales del Servicio Murciano de Salud (SMS) en España y determinó la frecuencia de exposición a las distintas conductas violentas. Se llevó a cabo con una muestra de 518 profesionales de enfermería de cuatro servicios hospitalarios: Salud Mental, Urgencias, Hospitalización Médica y Materno-Infantil. El personal de enfermería más expuesto a la violencia fue el de Salud Mental y Urgencias. La violencia no física fue más frecuente en Urgencias y la física en Salud Mental. Entre las consecuencias de la exposición a la violencia no física se hallan el agotamiento emocional de los trabajadores y la presencia de malestar psicológico.
其他摘要：Abstract Workplace violence is present in many work sectors, but in the area of mental health, nurses have a higher risk due to the close relationship they have with users. This study analyzed hostile user statements against nursing professionals of Mental Health Services and Emergency Units in Health Service (MHS) hospitals in Murcia, Spain, and determined the frequency of exposure to the different violent user behaviors. The study was carried out with a sample of 518 nursing professionals from four hospital services: Mental Health, Emergency Units, Medical Hospitalization, and Maternal-and-Child. The nursing staff of Mental Health and Emergency Units was the most exposed to violence. Non-physical violence was more frequent in Emergency Units, whereas physical violence was more frequent in Mental Health. Among the consequences of exposure to non-physical violence are workers’ emotional exhaustion and the presence of psychological distress.
关键词：Salud mental;Personal de enfermería;Violencia laboral
其他关键词：Mental health services;Nursing staff;Workplace violence
