期刊名称：IJHCM: International Journal of Human Capital Management
电子版ISSN：2580-9164
出版年度：2020
卷号：4
期号：2
页码：114-124
DOI：10.21009/IJHCM.04.02.10
语种：English
出版社：Universitas Negeri Jakarta
摘要：The hospitality industry has grown in size and complexity to service demands that require a higher level of skills from its personnel. Qualified personnel and skilled personnel are at the core of any profession, thus the professional status of the hotel industry should encourage to maintain the quality of employees. This study aims to determine the effect of training, customer orientation, and job engagement on the professionalism of hotel supervisors in the hotel industry in Indonesia based on the rapidly changing needs of customers in the industry. The data collected was taken from a national hotel chain totaling 49 hotels from several regions in Indonesia and taking a sampling of 219 supervisors. Customer orientation has the highest significant influence on supervisor professionalism than training and works engagement. The research provides an indepth analysis of hotel supervisor professionalism, the hotel managers need to carefully provide continuous development or supervisor through training with customer orientation context.
