摘要：Business process improvement is necessary given the need to satisfy consumers by delivering value-added products and services. The textile and clothing industry in the age of consumerism of textile and clothing products is facing the challenge of the constant need to meet and exceed consumer expectations. Establishing the practice of continuous business process improvement, especially within the micro, small and medium enterprises (MSMEs) of the textile and clothing industry, as the largest group of companies, is of particular importance in resisting these challenges. As the textile and clothing industry is labor-intensive and a large number of processes operate on the basis of direct engagement of human resources, there is a need to examine the impact of human resource management on the establishment of the practice of business process improvement in MSMEs. Within this paper, the impact of human resource management on the improvement of business processes was examined by applying regression analysis.
其他摘要：Poboljšanje poslovnih procesa je neohodno imajući u vidu potrebu za zadovoljenjem potrošača isporukom proizvoda i usluga dodatne vrednosti. Tekstilna i odevna industrija u dobu konzumerizma tekstilnih i odevnih proizvoda pred izazovom je konstantne potrebe za zadovoljenjem i nadmašivanjem očekivanja potrošača. Uspostavljanje prakse kontinuiranog poboljšanja poslovnih procesa, posebno u okviru mikro, malih i srednjih preduzeća (MMSP) tekstilne i odevne industrije, kao najbrojnije grupe predzeća, od posebnog je značaja u borbi protiv ovih izazova. Kako je tekstilna i odevna industrija radno-intenzivna i veliki broj procesa funkcioniše na bazi direktnog angažovanja ljudskih resursa javlja se potreba za ispitivanjem uticaja upravljanja njima na uspostavljanje prakse poboljšanja poslovnih procesa u MMSP. U okviru ovog rada uticaj upravljanja ljudskih resursa na poboljšanje poslovnih procesa ispitan je primenom regresione analize.
关键词：human resource management (HRM);business processes;business process improvement (BPI);micro;small and medium enterprises (MSMEs);textile and clothing industry
其他关键词：upravljanje ljudskim resursima;poslovni procesi;poboljšanje poslovnih procesa;mikro;mala i srednja preduzeća (MMSP);tekstilna i odevna industrija
