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  • 标题:Information technologies for developing a company's knowledge management system
  • 本地全文:下载
  • 作者:Maxim Polyakov ; Igor Khanin ; Vladimir Bilozubenko
  • 期刊名称:Knowledge & Performance Management
  • 印刷版ISSN:2543-5507
  • 电子版ISSN:2616-3829
  • 出版年度:2020
  • 卷号:4
  • 期号:1
  • 页码:15-25
  • DOI:10.21511/kpm.04(1).2020.02
  • 语种:English
  • 出版社:LLC "CPC "Business Perspectives"
  • 摘要:Escalating competition, technological changes and the struggle for innovation present companies with a knowledge management (KM) challenge. To implement it at the modern level, it is necessary to develop a knowledge management system (KMS). Significant opportunities for this are created by information technologies (IT), qualitatively changing approaches to knowledge management. Therefore, the study aims to clarify the theoretical foundations of shaping the company's KMS and conceptualize information tools for its formation. Within the theoretical foundations of KM, its essence (as a systematic management activity and a set of measures to ensure the business processes of obtaining, storing, disseminating and using knowledge in the company), the subject (the aforementioned processes and various types of knowledge), and links with other types of management (innovation, information, personnel management, etc.) are specified. Given the main goals, principles and tasks of KM, its main approaches, key processes and control elements are summarized. The conceptual foundations of KMS development are formulated and its subsystems (methodological, planning, information, and functional subsystems for ensuring business processes for obtaining, distributing and using knowledge) are highlighted. Given the importance of IT, the following concepts have been formulated: a portal for R&D management, innovation management platforms, and a tool for formalizing knowledge and corporate knowledge base. Their purpose, functionality, and the role of ensuring work with knowledge and KM implementation are described. The problem of their implementation, operation and improvement is emphasized. The research results allow creating a new technological basis for the introduction of knowledge management.
  • 关键词:information technology;information tools;knowledge;knowledge management;knowledge management system;portals
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