标题：Impact of Perceived Corporate Social Responsibility on Banks’ Financial Performance and the Mediating role of Employees’ Satisfaction and Loyalty in Pakistan
期刊名称：Journal of Accounting and Finance in Emerging Economies
印刷版ISSN：2519-0318
电子版ISSN：2518-8488
出版年度：2020
卷号：6
期号：3
页码：765-774
DOI：10.26710/jafee.v6i3.1361
语种：English
出版社：CSRC Publishing
摘要：Inspired by the global increase in awareness of corporate social responsibility (CSR),this paper is an attempt to explore the influence of CSR on bank employees’ satisfaction and loyalty and banks’ financial performance. It was assumed there could be differences in the perception of CSR among employees toward the CSR initiatives being undertaken by the banks they work for. Employees’ level of awareness and extent of involvement with various CSR activities could affect their satisfaction and loyalty. This study used regression analysis for hypothesis testing. Its findings reveal that CSR positively affects employee satisfaction and loyalty as well as banks’ financial performance;employee satisfaction positively affects employee loyalty;and employee loyalty positively affects banks’ financial performance. Hence,bank management should focus on CSR from the perspective of employees to contribute to employee satisfaction and loyalty,and ultimately, to enhanced financial performance. Suggestions and inferences for future research and banking sector practices are suggested based on these results.
关键词：Corporate Social Responsibility;Employee Satisfaction;Employee loyalty; Financial Performance;Serial and Partial Mediation
