期刊名称：IJEBD (International Journal of Entrepreneurship and Business Development)
印刷版ISSN：2597-4750
电子版ISSN：2597-4785
出版年度：2020
卷号：3
期号：3
页码：271-277
DOI：10.29138/ijebd.v3i3.1190
语种：English
出版社：LPPM of Narotama University Surabaya
摘要：Purpose: This paper aims to analyze the correspondency of multiple variables such as communication,share value,opportunistic behavior control,trust,and loyalty in the case of internet banking. The analysis is mediated by customer’s trust. Design/methodology/approach: The method used is statistic-descriptive,followed by purposive sampling as the data collection method. Design used is cross sectional. Findings: Among the hypotheses proposed,there are 4 that show positive results. Those include share value that has positive impact on the customer’s trust on Bank Jatim,internet banking customer’s loyalty on Bank Jatim,and customer’s loyalty in using the Bank’s internet banking mediated through trust. Research limitations/implications: The sample includes 135 respondents from Bank Jatim Surabaya that use internet banking. Practical implications: Among the hypotheses proposed,2 out of 6 are not acceptable because the statistics show inadequate percentage. Paper type: This paper can be categorized as a case study. .
关键词：communication;internet banking;opportunistic behavior control;share value
