摘要：The current and future operating environment in the public sector requires creativity in using limited resources more efficiently and finding new ways of working to address challenges. Increasingly,public servants need to apply ‘whole of sector’ or cross-sector partnership approaches to deliver more groundbreaking,holistic and enduring solutions to complex problems (Head & Alford,2015). These complex leadership challenges are acknowledged in Our Public Services 2020 (Department of Public Expenditure and Reform,2017),which emphasises innovation and collaboration as ways to think and work differently to deliver better outcomes for citizens. A system-wide approach to collaboration,involving citizens and service users (Pless & Maak,2011),is a way to break the cycle of ‘tried and tested’ or ‘quick fixes’ to these complex or ‘wicked’ issues (Grint,2008),delivering better outcomes and more sustainable,systemic cultural change (Belet,2016).
