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文章基本信息

  • 标题:Cross-national stability of a quality management model: a comparative study of the United States and Turkey
  • 本地全文:下载
  • 作者:Burhan F. Yavas ; Swinder Janda ; George A. Marcoulides
  • 期刊名称:Advances in Decision Sciences
  • 印刷版ISSN:2090-3359
  • 电子版ISSN:2090-3367
  • 出版年度:2004
  • 卷号:8
  • 期号:2
  • 页码:43-65
  • DOI:10.1155/S1173912604000045
  • 出版社:Hindawi Publishing Corporation
  • 摘要:

    This study explores the perceptions of American and Turkish managers with respect to different dimensions of product quality. Survey data on perceptions of product quality were obtained from managers in both countries. Analyses using structural equation modeling and mean comparison tests were performed to evaluate five research hypotheses. Results provided partial support for the hypothesized differences in quality perceptions. The data indicated that although the conceptualization of quality did not differ across the two samples, there were some differences in terms of importance assigned to various aspects of quality. In particular, Turkish managers rated aspects pertaining to communication and shared definition, quality execution, and quality control higher than American managers. Implications for the rationalist and culturalist approaches to international management are discussed.

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