期刊名称：International Journal of Business and Management
印刷版ISSN：1833-3850
电子版ISSN：1833-8119
出版年度：2010
卷号：5
期号：9
页码：46
DOI：10.5539/ijbm.v5n9p46
出版社：Canadian Center of Science and Education
摘要：The study investigates the total quality management dimensions, based on Deming Management Model, in telecommunication industry in Pakistan. Questionnaire and semi structured interview were used to collect data from random sample of 400 executives and managers of Cellular Mobile Telephone Operators. Regression analysis indicated that these organizations implement total quality management practices. The findings suggest that an integrated approach is required to implement the total quality management practices in order to realize strategic quality objectives. The study extends the applicability of the Deming Management Model to a new industry and country. Collectively, the results of the research provide more nuanced understanding of issues relating to quality management in developing countries and a framework for enhancing organizational effectiveness.
