期刊名称：International Journal of Business and Management
印刷版ISSN：1833-3850
电子版ISSN：1833-8119
出版年度：2008
卷号：3
期号：1
页码：58
DOI：10.5539/ijbm.v3n1P58
语种：English
出版社：Canadian Center of Science and Education
摘要：Logistics belongs to service industry, starting with customer demand, ending with customer satisfaction, but the level of logistics service quality determined the customer's satisfaction .Because logistics service quality is a multi - objective evaluation which contains qualitative and quantitative factors, it is very hard to calculate, so article use Gray Correlation Method to analyze logistics service quality evaluation outcome, this method is a quick and simple analysis method. At last, use an example detailed introduces this method application.
